Ordering and Delivery

How to order

Standard items can be ordered online,  by e-mail or by calling us on: 0114 270 0340. The full amount due for the item will be taken when the order is placed. Our Bespoke Service items cannot be ordered online.

On-line security

Your card and personal details are protected by encryption when they are sent over the internet. You will be dealing directly with the bank when the payment is made. This interaction is secured with the industry standard Secure Socket Layer (SSL) technology.

How to order on-line:

To order an item online, navigate to the individual item required, enter the quantity required and click on ‘Add to Cart’. You will then be able to click through to the Checkout page or continue shopping (in which case the item you have added to the cart will remain there until you Checkout).

Emailing your order

If you prefer not to send your card details on-line, you can email your order and we will contact you by phone to confirm the total price, payment and shipping details.

VAT

All prices include VAT.

Order confirmation

After we receive your order you will receive an email confirmation of your order. We ask you to check the details are correct – if you have any issues with the confirmation or order details please contact us immediately.

Delivery

Your order will be shipped as soon as it is ready, and most orders will require a signature on delivery.

Delivery times

Cufflinks are usual shipped within 10 days of your order being placed – if an item has a longer lead time we will contact you with the expected delivery date. If you require your cufflinks for a specific date, please contact us prior to ordering to ensure we are able to provide the item for you in time.

Damage

If there is obvious damage to the consignment, you should refuse to accept the damaged parcels and ask the carrier to return the goods to us.

Any damage discovered after unpacking must be reported within three days of delivery, we cannot accept liability for claims made after that date.

Returns Policy

Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods.

Orlap Studio is committed to providing customers with high quality products, however, in the event that products are found to be faulty, please refer to our returns policy outlined below. Please understand that it is our commitment to you to ensure that products received are of the highest possible standard.

If you are unhappy with any  items ordered through our website, please contact us by phone in or email: info@orlapstudio.co.uk and ask for a returns number. You should then write that returns number clearly on your original invoice. Please send the goods to be returned in their original packaging to:

Orlap Studio
Globe Steel Works
Alma Street
Sheffield
S3 8SA
United Kingdom

Refund will be issued in the form of the original payment, in normal conditions within 3 days of my receiving the goods back. Please remember that we are unable to refund or exchange items which have been damaged after you have received them.

Tracking your order

You can track progress of your order by e-mail or phone though we can only give final confirmation of the delivery date when your order is completed.

Other enquiries

If you require any further information that cannot be found on our website please contact us by email: info@orlapstudio.co.uk or by calling us on: 0114 270 0340.

Delivery
3 weeks for most of the range. 6 weeks for Diamond Inlay
Postage: Normally, we share the cost with the consignee, dependent on the destination, size and weight of parcel

Payment
Existing customers:
open account – payment within 30 days.
New customers: payment terms will be agreed as your first order is placed.

Guarantee:
We will take back within 30 days from invoice date, any items which are not acceptable to you for what ever reason giving you a full credit, or payment, including any postage, providing the items are returned in pristine condition.

Presentation
Each pair of cufflinks or set of dress studs is presented in its own presentation box. A special presentation box is available for suites of cufflinks and dress studs.